Quality Management

Our Quality management procedures are guided by the following principles:

1 – Customer focus: ResilienceMonitor depends on their customers and therefore it must understand current and future customer needs, meet customer requirements and strive to exceed customer expectations.

2 – Leadership: ResilienceMonitor create and maintain the internal environment in which people can become fully involved in achieving the organization’s objectives.

3 – Involvement of people: People at all levels are the essence of ResilienceMonitor and their full involvement enables their abilities to be used for the company’s benefit.

4 – Process approach: A desired result is achieved more efficiently when activities and related resources are managed as a process.

5 – System approach to management: Identifying, understanding and managing interrelated processes as a system contributes to the organization’s effectiveness and efficiency in achieving its objectives.

6– Continual improvement: Continual improvement of the overall performance should be a permanent objective of ResilienceMonitor.

7 – Factual approach to decision making: Effective decisions are based on the analysis of data and information

8 – Mutually beneficial supplier relationships: ResilienceMonitor and its costumers are interdependent and a mutually beneficial relationship enhances the ability of both to create value